Right of Withdrawal - According to the Distance Contracts Act
As a customer, you have a 14-day right of withdrawal according to the Distance Contracts Act. This means that if you purchase a product through mail order, phone, TV shopping, or the Internet, you have the option to cancel the purchase within 14 days. The withdrawal period begins from the day you receive the item. Keep in mind that you can only cancel the purchase of sealed consumable items, such as electronics, if the seal remains intact. Learn more here: Consumer Agency on the right of withdrawal.
If you decide to withdraw your purchase and return a product to us, we will refund your purchase amount within 10 days at the latest. As a customer, you are responsible for the return shipping cost, and the returned product must always be in substantially unchanged condition, including its original packaging with the accompanying packaging. The consumer is responsible for the risk during the return shipping; this risk includes, among other things, potential damage or loss of the product during transit. Companies do not have the right to return a product if the product packaging has been opened.
Warranty and Right to Complain - according to the Consumer Sales Act
We offer a 1-year warranty and a 3-year right to complain in accordance with the Consumer Sales Act. All warranties are valid in Sweden.
The product warranty only covers original defects, meaning defects that were present in the product upon delivery. The product warranty does not cover defects that arise during or after personal modifications to the product's function and appearance, such as reconstruction, upgrading, or other configuration of the product.
If there is a defect in a product you have purchased, according to the Consumer Sales Act, you may have the right to demand free repair, replacement with a new defect-free product, or to cancel the purchase and receive a refund. Learn more here: Consumer Agency on complaints
Your order confirmation or receipt serves as proof of warranty. Keep the document safe as it is required if you need to utilize your warranty rights.
Please note that different rules apply for warranty and the right to complain for businesses. Businesses, upon purchase, are entitled only to the warranty rights provided by the supplier, where the warranty period may vary among different suppliers. Additionally, businesses do not have any right to complain beyond their warranty rights provided by the supplier. For more information on the rules applicable to businesses, please contact our customer service.
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Thank you for visiting my website and showing an interest in my artwork. Your presence here means a great deal to me. Whether you're interested by a specific piece, curious about commissions, or simply have questions about my process, I'm here to assist you. Feel free to reach out and share your thoughts, inquiries, or ideas. Together, we can explore the realms of creativity and embark on a journey that transcends boundaries. Your support and engagement fuel my artistic passion, and I look forward to connecting with you and sharing my art in a meaningful way.